Before diving into all the great support articles, here is a quick guide to understanding the numerous tools this support site offers.

Are you wondering what a certain part of the platform does?

We can help with that! Our support site follows the same structure as the Jetty platform side menu. Following the image to the left, simply look for the tab name that you are curious about. Then follow along the support site menu to the far left where there will be matching tab names. Simply select the corresponding tab to find all the support articles related to that part of the Jetty platform. Also, you can scroll down on this page to find direct links for each major sections of the Jetty platform!

Are you trying to locate a specific feature on the Jetty platform?

No worries – we’ve got your back! On the bottom right of your screen, you will notice a small black box that has the title “Search” written in white. If you select that box, a search window will appear. Simply type in the subject or keyword for the feature that you are searching for, then hit enter. A list of suggested results will appear naming all articles on our support site having to do with your search words. You can always backspace and try again with new keywords if you want to view new results.

Have you found a problem on your platform or need custom assistance?

We’ve got a support team to help you out! Simply submit a ticket detailing what went wrong or what needs further attention. You can easily submit a ticket by selecting the “Submit Ticket” option from the top menu of this page. Tickets can be accompanied by screenshots, so we strongly encourage you to include any relevant image files needed to explain the problem. Once you submit your ticket, a member of our support team will be with you shortly. You can always view your submitted tickets under the “My Tickets” tab on the top menu.

Contact our support team:

Have more questions? Submit a ticket for our support team using the link below.

Click here to submit a support ticket.

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